It’s too easy to be critical of Microsoft, to point out what’s wrong with Vista and why people still like XP.
For more than a week, I’ve been in a game of email tag with technical staff offshore somewhere (hard to know since they don’t provide a telephone number). And over the smallest of things. My Office 2007 Word — running on my HP with Vista — has gone nutty. Worked fine for a month, then fizzled. PowerPoint and Excel (part of the “home” package) are still going strong.
Here’s how the Microsoft Help Desk provides tech support (in 24-48 hour bites). My email assignment straight from the helpful folks there. Formatting kept intact. Don’t do this to your customers — unless you want them to flee.
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Step1: to Empty Word Startup folder
Close all the applications.
Click on Start->in Start Search box, type in %appdata% and click OK.
Double-click on the folder named Microsoft, Double-click on the folder named Word, Double-click on the folder named Startup.
Click on Edit->Select All, if there are any files listed in the Startup folder, Move the files on to the desktop.
Close the Startup folder.
Step 2: Rename Normal.dotm
[Note: This method resets all your menus, toolbars, and styles to their original state, and also doesn't retain any macros you may have stored in Normal.dot (although the styles, macros and custom toolbars can be copied over using the Organizer].
1. Quit all instances of Word. If you use Word as your e-mail editor, be sure to quit Microsoft Outlook also.
2. Click ‘Start’
3. In the ‘Search’ box, type %appdata%
4. Double Click ‘Microsoft’ folder
5. Double Click ‘Templates’ folder
6. Look for file with name Normal.dotm or Normal (word icon with a yellow bar on top).
7. Right click on Normal.dotm, click rename
8. Rename Normal.dotm to oldNormal.dotm
9. Press ‘enter’ to confirm it has been re-named to oldNormal.dotm
10. Now ‘close’ this window.
11. ‘Re-start’ your computer, open word application and check if the issue persists.
Step 3: to Empty Office Startup folder
1. Close all the applications.
2. Open My Computer.
3. Double-click on the C:\ drive.
4. Double-click on the folder named Program Files.
5. Double-click on the folder named Microsoft Office.
6. Double-click on the folder named Office 11 or Office.
7. Double-click on the folder named Startup.
9. Click on Edit->Select All. If there are any files listed in the Startup folder, move the files on to the desktop.
10. Close the Startup folder.
STEP 4: Remove the add-in from Office
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To manually rename the add-in in HKEY_LOCAL_MACHINE, follow these steps:
Click Start, in the Start Search box, type regedit, and then click OK.
Locate and then click the following registry subkey:
Double-click HKEY_LOCAL_MACHINE
Double-click SOFTWARE
Double-click Microsoft
Double-click Office
Double-click Word
Right-click the Addin registry entry, and then rename it as oldaddin
Quit Registry Editor.
To manually rename the add-in in HKEY_CURRENT_USER, follow these steps:
Click Start, in the Start Search box, type regedit, and then click OK.
Locate and then click the following registry subkey:
Double-click HKEY_CURRENT_USER
Double-click SOFTWARE
Double-click Microsoft
Double-click Office
Double-click Word
Right-click the Addin registry entry, and then rename it as oldaddin
Quit Registry Editor.
STEP 5 : Renaming the DATA and OPTIONS registry keys:
NOTE: Renaming the Data key resets several options back to the default settings, including the Most Recently Used (MRU) file list on the File menu, and many settings that you customize when you click Options on the Tools menu. Word rebuilds the Data key by using built-in default settings the next time that you start Word.
Go to Start >
In ‘start search box’> type Regedit and then click on OK
We will rename Data and Options Registry Key. To rename follow these steps:
1. Data Registry Key:
Expand Hkey_Current_User
Double-click Software
Double-click Microsoft
Double-click Office
Double-click 12
Double-click Word
Right click on Data & Rename it as OldData)
2. Options Registry Key:
Expand Hkey_Current_User
Double-click Software
Double-click Microsoft
Double-click Office
Double-click 12
Double-click Word
Right click on Options & Rename it as OldOptions)
(11 is the version for Office 2007, 12 is the version for Office 2007)
Now open Word application and check if the issue persists
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