Flying can be a drag if you’re buckled in a back row, middle seat on a full plane. It’s a disconnect.
We have technologies and websites to help guide us through the flight process. Online boarding passes. Price shopping. Plane layouts and seating charts. Frequent flier portals. Business traveler social networking when email or Twitter is not enough to arranged that lunch with the friend from New York.
But flying still comes down to the people who greet you at the cabin door, the people who smile and say hello, the people who make you feel — for that instant – you’re a guest and they’re glad to have you.
Flight attendants have more influence than ticket agents or pilots. When’s the last time you decided to fly another airline because the captain was a lunkhead? A 5-hour flight provides the opportunity for airlines in a cutthroat price-driven business to bond with you and earn your loyalty.
Yes, living in a major hub city almost pre-determines your choice of airline, but it’s nice when a human connection is made. Here’s one posted on the Livestrong blog.
photo: laura huben on flickr
